Customer service
This morning, I'm perched on a porthole in the lower bow of the staten island ferry, the occasional splash of water, the statue of liberty passing behind me, the sun above me and many small children with cameras nearby.
We were a couple of minutes late leaving port today, due to a problem with one of the docks. Of course, the difference with London being that the driver knows what's going on, tells you, positively pleads with you to forgive him for your five minute delay and assures you that he's told your connecting bus to wait for you.
Ok, time to disembark,
richie.
posted by RichB @ Wednesday, July 06, 2005
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